The below are frequently asked questions and answers about our printers. Please refer to this when you have any questions or problems with our printers. If you have a technical question that cannot be solved here, please contact us from here.
- Questions about printers
Questions about printers
What operating systems are supported for each printers? (as of June, 2022)
The below is a list of supported operating systems by products.
OS / Driver Type
Version (or Linux distribution)
Condition SK1-21/31 SK1-41 SK4-21/31 SK1-211/311 Windows Utility Driver Vista/7/8/10/11 (32/64 bit) Available Available Available Available Windows SDK Vista/7/8/10/11 (32/64 bit) Available Available Available Available Windows Virtual COM Driver Vista/7/8/10/11 (32/64 bit) Available Available Available Available Android SDK Android OS Ver.4 or higher Only USB I/F is supported Available Available Available Available Linux (CPUS) Driver For the details of supported Linux distribution, please ask. Available Available Available Available Raspberry Pi Available Available Available Available iOS N/A N/A N/A N/A OPOS Windows 7/8 (32 bit)* Based on OPOS Ver. 1.7 Please ask Please ask Please ask Please ask Java POS N/A N/A N/A N/A
*OPOS driver : For the details, please ask.
Can we get a copy of CE Declaration for Kiosk printers?
Yes, you can. Please contact us for the details.
Do Sanei Kiosk printers have UL Certifications?
Yes, The following models are UL certified.
Do Sanei Kiosk printers have CCC (China Compulsory Certificate) Certifications?
Unfortunately, No at this moment.
Do Sanei Kiosk printers support Label printing?
Yes, our standard Kiosk printers come with a Black mark sensor and Gap sensor as a default.
(Except for SK1-21H/31H 12V models and SK4 series. Those models do not have a Gap sensor.)
The maximum paper thickness is up to 0.15mm.
Where are Sanei Kiosk printers produced?
All Sanei Kiosk printers are manufactured in Japan at Sanei own factory.
So, all of Sanei Kiosk printers are MADE IN JAPAN.
Can we receive printer status information from Kiosk printers?
Yes, you can an you have three options as shown in the below.
Using our Windows Ulitiy Driver. (This option is available only for USB I/F.)
Using our Windows SDK.
Using printer commands. (“GetPrinter” command)
For the details, please contact us.